Refund policy
Return & Refund Policy
At Ascentra, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can assist you.
Eligibility for Returns
A return may be accepted if:
- The product received is damaged or defective.
- You received the wrong product.
- The product is missing parts or accessories.
- The product received is significantly different from what was ordered.
For hygiene and product-protection reasons, products that have been used, worn, damaged by the customer, or altered may not be eligible for return.
Return Timeframe
Return requests must be submitted within 7 days of receiving your order.
To request a return, contact us at:
Email: ascentrastoree@gmail.com
WhatsApp: +923213143100
Please provide your order number and clear photos/videos showing the issue with the product.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with photos/videos of the package and product.
After reviewing your request, we may offer a replacement, exchange, or refund where applicable.
Refunds
Approved refunds will be processed through the applicable payment method or another agreed method.
Refund processing time may vary depending on the payment provider or bank.
Non-Returnable Situations
Returns may not be accepted where:
- The product has been used or worn.
- The product was damaged after delivery due to customer handling.
- The product has been modified or repaired by the customer or a third party.
- The return request is made after the applicable return period.
Return Shipping
If the return is due to an incorrect, defective, or damaged product, Ascentra may cover the applicable return shipping cost.
For other approved returns, customer/Ascentra will be responsible for return shipping.
Contact Us
For return or refund questions, contact:
Ascentra
Email: ascentrastoree@gmail.com
WhatsApp: +923213143100